FAQ

  • What is the cancellation policy of thefruitcart.com?

    We have kept an easy and customer-friendly cancellation policy for you. You can cancel your orders on the website or mobile app itself any time before the order is dispatched. 

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  • What if I need to place an urgent order?

    If your order is urgent, then we will try and deliver it at the earliest slot. However, in case of an urgent order, you need to put in a special request on customer care number. 

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  • What all locations does thefruitcart.com cater to?

    We currently deliver in Lucknow.

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  • What is the minimum order value?

    There is no minimum order value.

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  • Is there any delivery charge?

    There is no delivery charge for orders worth INR300 or more. For orders less than INR300, we charge a nominal delivery fee of INR50.

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  • What are the delivery slots?

    Our cut-off time for taking orders for same day delivery is 2 PM. 

    For orders before 2 PM: delivery will be done the same day between 02 PM-08 PM

    For orders later than 2 PM: delivery will be done the next day between 02 PM-8PM

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  • What happens in case I don’t like the products delivered?

    Your satisfaction is priority for us. In case you are not satisfied with the quality of fruits delivered, you can easily return it to our delivery agent right at the time of delivery. And you don't need to pay for the products returned :)

    In case of an online payment, we will process your refund as soon as you return the product.

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  • How are the fruits at thefruitcart.com fresher than other retail channels?

    We constantly aim to get fresh fruits for you!. Our procurement experts hunt fresh fruits from the wholesale market every morning just when the fresh produce arrives from the orchards. We then dispatch them in special vehicles so that they reach you in the most fresh and healthy condition.

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  • How do I buy fruits from thefruitcart.com?

    Shopping at thefruitcart.com is as easy as it can get.You can browse through our products, select items and enter the required quantity and finally click on add to cart. Once your cart is ready, you can checkout, enter your login details and place the order.  Once the order is confirmed, you will get a confirmation SMS and mail on your registered mobile number with the details of your order.

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  • Why do I order from thefruitcart.com when I can also buy from the local fruit seller?

    Most often than not, your local fruit sellers as well as departmental stores stock inventory for almost a week wherein fruits are displayed or stored in conditions which are not always ideal. Thus, the produce loses its freshness and taste by the time it reaches you.

    We follow a zero inventory model. As and when you place your order, our procurement experts source the fruits from the largest fresh produce wholesale market in UP. We then specially pack and dispatch them to your doorstep, so that it reaches you in a fresher condition and at a lower price

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  • Can I change the delivery address of my order?

    Once the order is placed, you cannot change the delivery address. However, you can cancel the previous order and place a new one.

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  • What if my order is late?

    We respect your time and thus in majority of the situations, your order will reach you in the chosen time slot. But in unforeseen situations such as traffic or vehicle breakdown, we could get late. In such a case, you will be informed beforehand.

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  • Where can I give my feedback?

    Your feedback helps us serve you better. We are always looking forward to hearing from you. You can share your feedback in the feedback form shared with you at the time of delivery or you can also write to us at feedback@thefruitcart.com

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  • What are the various payment options?

    Currently, we only provide cash on delivery (C-O-D) facility. 


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  • What if I am not home when the delivery is scheduled?

    Whenever we dispatch our orders, we send an SMS and an e-mail on your registered mobile number and e-mail id. So you can plan to receive the order accordingly. In case you know you would not be available at the time of delivery, you can either postpone your order or make arrangements for someone else to receive it on your behalf. 

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  • How can I check the status of my order?

    The order status is constantly updated on the website and you are also simultaneously notified via an SMS.

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  • Does thefruitcart.com deliver on all seven days of the week?

    Yes. We deliver on all days of the week. We don’t want you to spend even a single day without having fruits. 

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  • What are these fruit subscription boxes?

    Your requirements are our priority. That’s why we offer a range of fruit boxes such as a weekly fruit box, pregnancy subscription, weight loss subscription etc. Instead of browsing all items, you can just add the box to your cart as per your need. You can also schedule frequent deliveries for the same. 

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What Our Customers Say

"I recently purchased from the website. Fresh and juicy fruits.

Must say really impressed with their service!"

Bhavna Gulati

"Woww! Timely delivery of delicious fresh fruits at the click of a mouse. Loved shopping from thefruitcart.com

No more tension for sending my helper to buy fruits for me now."

Dimple Dhingra

"Tasty, timely and easy!

I am surely gonna be a regular customer."

Urvashi Sethi